Terms & Conditions

Last Updated: November 2025
These Terms & Conditions outline the rules for booking and participating in our mobile spa services. By booking an appointment, event, or party with us, you agree to the following terms.

 1. Booking & Deposits

• A non-refundable deposit of $50 is required to confirm your booking.

• Bookings are not secured until your deposit is received.

• The remaining balance is due on the day of your event.

• Payment can be made by e-transfer, credit/debit, or cash (as applicable).

 2. Cancellations & Rescheduling

Please review our full Cancellation Policy for details. In short:

• Deposits are non-refundable.

• Events canceled with more than 14 days’ notice may be rescheduled once within 3 months.

• Cancellations made within 48 hours of the event may be subject to a charge of up to 50% of the total fee.

• Same-day cancellations or no-shows will be charged in full.

 3. Travel & Setup

• As a mobile service, we travel to your chosen location within our service area.

• Travel fees may apply depending on your location.

• The client must provide a clean, safe space with access to electricity, water (if needed), and enough room for the services booked.

• Setup typically requires 15 minutes.

 4. Children’s Safety

• A parent or legal guardian must be present at all times during children’s parties or services.

• We use child-safe, non-toxic, and age-appropriate products.

• Our services are for entertainment and relaxation purposes only and are not all professional esthetic or therapeutic treatments.

• We reserve the right to refuse service to any child who appears unwell or uncomfortable.

 5. Health & Allergies

• Please inform us of any allergies, skin sensitivities, or health concerns before your event.

• We are not responsible for adverse reactions if we are not made aware of such information in advance.

• All guests participate at their own risk.

 6. Behaviour & Conduct

• We aim to create a fun and respectful environment.

• Aggressive, inappropriate, or unsafe behavior from children or adults may result in service refusal or early termination without refund.

 7. Photos & Media

• Photos may be taken during your event only with consent from the parent or adult client.

• With permission, we may share photos on our social media or website to showcase our work.

• You may withdraw consent for photo use at any time by contacting us.

 8. Products & Liability

• All products used are tested and intended for external use only.

• Diva Party Montreal is not liable for skin irritation, allergic reactions, or injury arising from product use or client participation.

• Clients are responsible for supervising children during events.

 9. Punctuality

• Please ensure the event space is accessible at the scheduled time.

• Delays of more than 20 minutes may reduce service time or incur a late fee.

• If we are delayed, we will notify you promptly and ensure your full service time is honored when possible.

 10. Payments & Refunds

• Final payment is due after the event.

• Deposits are non-refundable.

• Refunds or credits are issued only at the discretion of management in exceptional cases.

 11. Liability Waiver

By booking with Diva Party Montreal, you acknowledge that participation in spa activities is voluntary and that you assume all responsibility for yourself and any participating minors.
We are not responsible for accidents, injuries, or damages that may occur during or after services.

 12. Contact Information

For any questions or concerns, please contact us at:
📞 +1-514-928-8630
📧 info@divaparty.ca

 13. Agreement

By confirming your booking, you acknowledge that you have read, understood, and agree to these Terms & Conditions.